Vidicall is an easy to use and effective communication tool.

To try any of the features described below, you can vidicall us.

Video and Audio Communication

With vidicall, the operator and the caller can see each other with live video. You can choose among different plans whose video qualities range from medium quality ( 100 kbit / s ) to very-high quality ( 800 kbit / s ).

Text Chat

The mini-chat area in vidicall is designed to be used for information that is better conveyed textually.

Sending Web Pages

During a vidicall session, the operator can send the visitor a web page. The page is displayed in the visitor's mini-browser, without any intervention from the visitor.

For example, when talking to your customer about his purchase, you can send the product's web page or the shipping tracking page to your customer. The operator can inspect the page inside his mini-browser before sending it to the customer.

Incoming Call Audio Tone

Since vidicall will alert you with an audio tone when a call comes in, operators don't have to wait at their computers.

List of Active Calls

Vidicall displays a list of active calls to the operator. The operator can see the details of visitors who are waiting for operators as well as visitors who are already talking with operators.

Collect Information at Welcome Screen

With the Vidicall Welcome Screen feature, you can collect information about your visitors, such as name, email, phone number, order id, etc.

Offline Message

When an operator is not present, visitors can be asked to leave a message for you.

Visitor Banning

When using vidicall, operators can ban annoying visitors, temporarily or permanently.

Operator Anywhere

Since vidicall works inside a browser, your operators can work from anywhere. The only thing needed is a computer with a webcam and microphone.

Look and Feel *

The visual design of vidicall can be adapted to your web site. Depending on your plan, you can add your colors and logo to vidicall, or completely redesign the vidicall call screen to suit your needs.

Recordings *

You can configure vidicall to record your calls. Depending on your plan, vidicall can record the text-chat as well as the entire video and audio of the conversation.

Call Transfer *

You can hanve many operators, and transfer calls among different operators. With many operators, you can handle a higher call volume.

Text Messaging among Operators *

The operator screen has a special area where operators can text message each other. For example, when transferring a call, the operators can send details about visitors to each other. Or, on incoming calls they can discuss who would be best to handle calls before answering.

Support for Many Sites *

Vidicall can support many sites for each operator, just like a call center. With this feature, your operators can support many different products or web sites.

Specific Visitors *

Instead of accepting calls from any visitor, vidicall can be setup to accept calls from a specific list of users (for example, if you are offering private tutoring or doing job interviews). You can manage usernames and passwords for your visitors using this feature.

* - Note: These features are not available on the personal plan.

To try or get more information about these features, please vidicall us